DVD Shipments Put On Hold
July 21, 2010
DVD Shipments put on hold.
We put all shipments of the DVD on hold today. We had over 400 packaged up with labels and stamps and was headed to the post office when we received notice that it appears we received some bad DVDs. Also, if you received a notice that your DVD has been shipped UPS, please ignore that message. Nothing has been shipped UPS, that is just a glitch in the system with Pay Pal that we are working to fix. It may take a week or so to get the replacements DVDs. We will keep you posted.
How do you know if you got one of the bad DVDs? Only a few are bad. We think we caught most of them before they were shipped but not all.
You received a bad DVD if it does not play all the way through. If the DVD hangs up or the screen goes black or partially black that is not acceptable and we will replace it. You do not need to send the bad DVD back to us, (don’t spend the money) just toss it out and send us an email with your shipping address, we will confirm your email address as having purchased and we send you a new one when the replacements arrive.
Please Note: There is some pixilation in all the DVDs due to the quality of the video used to make the documentary. That does not mean the DVD is bad. The pixilation is created when low resolution video is rendered to DVD format. The only solution is to edit it out which Austin did in most cases but in a few scenes he decided to leave it in because he thought it was important to the story. When doing a documentary you have to use the video you have which in many cases as you can see is not the best, but it is the best that he had to work with.
We apologize for this inconvenience, but please bear with us while we resolve this manufacturing issue. One thing is for sure, Austin is getting a real education.